Be predictable if you want alignment. Unwelcome surprise is the enemy.
In other words, set a standard: “Do what you say you will do.”
Why the emphasis on predictability?
I’ll let Russ Ackoff explain.
The performance of a system depends on how the parts fit. Not each part’s performance taken separately.
How could anything fit together without some measure of deliberate predictability?
I always compare companies to coworking spaces. Is it just a bunch of individuals doing their own thing? (1+1+1=3) Or does gathering everyone together actually create something greater? (1+1+1=10).
Alignment is about fitment. Fitment starts with predictability.
Ben and David
StrategyTeaming.com
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